About José
IT Professional with 25+ years of experience in systems administration, technical support, and infrastructure operations. Customer‑focused, bilingual, and highly reliable, with a proven ability to maintain stable environments, support users, and solve complex technical issues with clarity and intention.
Core Skills
- VMware vSphere / ESXi
- Microsoft Hyper‑V
- Hyperconverged Infrastructure (HCI)
- Active Directory / DNS / DHCP
- Windows Server 2008–2019
- Veeam Backup & Replication
- Exchange (Hybrid)
- Group Policy (GPO)
- Ubiquiti (AirFiber, APs)
- Cisco Switching & Routing
- SolarWinds Monitoring
- Endpoint Security & Patching
- Helpdesk / Customer Support
- English/Spanish Bilingual
Experience
IT Administrator
Golden Queen Mining Co. LLC — Mojave, CA • May 2018 – Present
- Maintain, configure, and operate computer systems, phone systems, network servers, and virtualization platforms.
- Install and upgrade components/software; manage virtual servers; integrate automation processes.
- Troubleshoot hardware/software issues; document problems and resolutions; assess impact and prioritize.
- Plan and implement infrastructure changes; maintain technical documentation and specifications.
- Perform regular backups; implement disaster recovery and failover procedures.
- Lead desktop/helpdesk efforts ensuring minimal disruption to users and operations.
- Capacity & storage planning and database performance monitoring.
- Conduct user training; manage IT budgets and inventories; uphold data confidentiality.
Senior Technical Support Engineer
Dependable Highway Express Inc. — Los Angeles, CA • Dec 2011 – Present
- Deploy and support Windows Server 2008/2012 R2 environments; integrate Windows 7/8/10 workstations and Office suites.
- Administer AD, DNS, DHCP, file/print, terminal, and application servers; monitor physical & virtual infrastructure.
- Provide remote/phone technical support; create user accounts; manage access for AD, Lync, Dynamics GP, CRM.
- Deliver user training and documentation; manage device inventory (PCs, laptops, Android, Google apps).
IT Help Desk Analyst
L.H. Dottie Company — Commerce, CA • Oct 2007 – Dec 2011
- Designed/optimized Windows Server environments across multiple sites to minimize downtime.
- Administered VMware infrastructure and supported macOS for executive devices.
- Managed EDI interface via Oracle E‑Business Suite; provided advanced technical support.
Supervisor
Newegg.com — Whittier, CA • Sep 2000 – Oct 2007
- Implemented VMware ESX to consolidate hardware and reduce costs/energy usage.
- Migrated legacy platforms to VMs and managed a 10‑person team (coaching, reviews, productivity tracking).
Education
- BS, Information Technology — Capella University (2023–2024)
- Network & Systems Administration — Cerritos College (2006–2010)
- Systems Engineering — UTP Tech University (1999–2000)
- BS, Computer Science — IDAT Tech Institute (1995–2000)
Certifications
- IBM Cybersecurity Analyst (2022)
- Google IT Support Certificate (2020)
- Security+ & Linux Administration — AVC (2016–2017)
- Microsoft Certified Professional (2000)